Our Policies
Everything about delivery, payment and how we handle issues — written plainly.
Delivery
Where we deliver
We currently serve Ahmedabad & Gandhinagar.
Same-day delivery
Same-day delivery available in selected Ahmedabad & Gandhinagar areas. It depends on your exact location, the item, and the time you order. We confirm whether same-day is possible for your order on WhatsApp — we never promise it upfront.
Delivery charges
Charges depend on your area and order size, so we confirm the exact amount on WhatsApp before you pay. There are no hidden charges added afterwards.
Payment
Prepaid orders only
We don't offer cash on delivery at the moment. We confirm stock and delivery first, then share UPI payment details on WhatsApp.
How payment works
Payment happens over UPI after we confirm your order. We never ask for card details, CVV, OTP or your UPI PIN — anyone asking for those is not us.
Festive Sale Policy
Returns or exchanges are not available for change of mind, colour preference, or incorrect size selection. Please check the size guide and product details before ordering, and ask us on WhatsApp if anything is unclear — we'd rather answer questions first.
If something arrives wrong or damaged
Contact us within 24 hours of delivery with photos or a short video of the issue. If you received an incorrect, damaged or defective item, we will review it and make it right.
Cancellations
You can cancel on WhatsApp any time before payment — just message us. Once an order is paid and packed we generally cannot cancel it, but message us as early as you can and we'll do what we reasonably can to help.
Privacy
We collect only what we need to deliver your order: your name, mobile number, area, pincode and address. We use it to fulfil your order and to contact you about it.
We do not sell your information, and we don't share it with anyone except where it's needed to deliver your order. Order details are stored securely and are not publicly accessible.
WhatsApp Communication
Orders are confirmed over WhatsApp, so by placing an order you're agreeing that we may message you there about that order — confirmation, payment details and delivery updates.
We won't add you to broadcast lists or send marketing messages unless you ask us to.
Questions about any of this? Message us on WhatsApp — a real person replies.